The APVMA Online Services Portal will be unavailable on Thursday 10 July between 7.00 pm and 9:00 pm AEST for scheduled maintenance. Following this outage there will be an updated credit / debit card payment experience.

The APVMA Online Services Portal makes it easier to find and report information, and to transact with the APVMA.

For support or enquiries on our services, please contact us.

How to access the portal

To apply to register or vary a product or label, and to make payments in a secure online environment, you need to login to the portal as a registered user.

New users to the portal must complete the APVMA online system new user access form. 

Make an application

When making an application it's important you use the correct application form.

Using the correct form helps prevent delays in processing your application as it reduces the likelihood of your application being re-categorised or refused.

To determine which application form you need you can:

Use tailored guidance for applicants: This specific guidance material provides information about the different types of applications so you can determine which form to use. If you use tailored guidance you do not need to use the decision tree.  

OR

Use the decision tree: The decision tree will determine which form is appropriate for your application based on your answers to a series of questions.

Updated payment gateway

The APVMA has introduced a new credit and debit card payment processing gateway. From July 11, 2025, users will benefit from a modern credit card processing system implementing strong standards for authentication and up-to-date fraud prevention tools.

The Online Services Portal will retain the existing payment journey where users are redirected to an external website to make credit or debit card payments. Card details are securely processed on the ANZ Worldline system and are not handled directly by the APVMA.

Further information on the difference between the old and new card payment experience is available here.